Tech Investment the Wise Way

Can elephants dance? Large companies are perceived to be less inclined to invest in new technologies than start-ups. But HBS professor Henry Chesbrough and Professor Emeritus Richard S. Rosenbloom say look to your business model—not the technology itself—to judge investment decisions.

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How to Build a Better Call Center

Once viewed simply as low-cost channels for resolving customer concerns, call centers are increasingly seen as powerful service delivery mechanisms and even as generators of revenue. Research by HBS Professor Frances X. Frei and her colleagues Ann Evenson and Patrick T. Harker of the Wharton School points toward new ways of making them work.

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Whence IT Value?

Spending on information technology on the part of U.S. manufacturers is finally starting to pay off in increased productivity. Why now? Have IT investments, growing steadily since the 1970s, suddenly crossed a magic threshhold? HBS Professor Andrew McAfee believes the answer lies neither in magic nor in the growing power of computers themselves. Productivity gains, he writes in this article from the online journal Exec, may have more to do with the evolution of computing from PC “islands” to integrated networks that bridge distances and bring people together.

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Shrinking The Linux Kernel And File System For IoT

At last year’s Embedded Linux Conference Europe, Sony’s Tim Bird warned that the stalled progress in reducing Linux kernel size meant that Linux was ceding the huge market in IoT edge nodes to real-time operating systems (RTOSes). At this February’s ELC North America event, another figure who has long been at the center of the ELC scene — Free Electrons’  Michael Opdenacker — summed up the latest kernel shrinkage schemes as well as future possibilities. Due perhaps to Tim Bird’s exhortations, ELC 2017 had several presentations on reducing footprint, including Rob Landley’s Tutorial: Building the Simplest Possible Linux System.

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An Introduction To The Ss Command

Linux includes a fairly massive array of tools available to meet almost every need. From development to security to productivity to administration…if you have to get it done, Linux is there to serve. One of the many tools that admins frequently turned to was netstat. However, the netstat command has been deprecated in favor of the faster, more human-readable ss command.

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